Chatbots lifecycle support platform
Authors:
- Grzegorz Nowakowski,
- Sergii Telenyk,
- Yevhenii Vovk
Abstract
This article proposes the concept of a platform for the development, accumulation and use of specialised applications - chatbots - that automate functions related to providing information, placing orders and fulfilling orders, and the implementation of multi-stage processes using the capabilities of social networks and messaging programs. This platform is built on the basis of the approach, according to which chatbots are built in several stages. For each of the stages, there are formal models and methods that ensure a high level of automation of work on the creation, development and maintenance of chatbots. Thus, the creation of a chatbot consists in a chain of automated transformations of business processes into transactional systems that allow describing the corresponding state machines, and state machines into formal means of their description in popular messengers. Natural language processing models are used to communicate with the bot and identify user intent. The stages of describing the bot's state machine and the transition to the formal definition of a chatbot in the messenger are demonstrated on a real example.
- Record ID
- CUT72857f1c28c340de8061ea95eebafe51
- Publication categories
- ; ;
- Author
- Pages
- 308-319
- Other elements of collation
- rys.; Bibliografia (na s.) - 318-319; Bibliografia (liczba pozycji) - 26; Oznaczenie streszczenia - Abstr.
- Substantive notes
- Data wyd. wg cop.
- Book
- IDAACS'2023 : proceedings of the 12th IEEE International Conference on Intelligent Data Acquisition and Advanced Computing Systems: Technology and Applications (IDAACS), September 7-9, 2023, Dortmund, Germany. Vol. 1, Proceedings of the IEEE International Conference on Intelligent Data Acquisition and Advanced Computing Systems, 2023, [Piscataway], Institute of Electrical and Electronics Engineers, IEEE, ISBN 979-8-3503-5805-6 (electronic)
- Keywords in English
- social networking (online), platform as a service, data acquisition, linguistics, maintenance engineering, chatbots, data models
- DOI
- DOI:10.1109/IDAACS58523.2023.10348794 Opening in a new tab
- URL
- https://ieeexplore.ieee.org/document/10348794 Opening in a new tab
- Related project
- [E-1/2023] Faculty of Electrical and Computer Engineering, Cracow University of Technology and the Ministry of Science and Higher Education. . Project leader at PK: , ,
- Language
- eng (en) English
- Score (nominal)
- 20
- Score source
- publisherList
- Score
- Publication indicators
- Citation count
- 1
- Uniform Resource Identifier
- https://cris.pk.edu.pl/info/article/CUT72857f1c28c340de8061ea95eebafe51/
- URN
urn:pkr-prod:CUT72857f1c28c340de8061ea95eebafe51
* presented citation count is obtained through Internet information analysis, and it is close to the number calculated by the Publish or PerishOpening in a new tab system.