Analiza i ocena poziomu usług Miejskiego Zakładu Komunikacyjnego w Bielsku-Białej w opinii pasażerów
Authors:
- Karolina Gibas,
- Zofia Bryniarska
Abstract
The article presents the results of a survey conducted among the passengers of the Municipal Transport Company in Bielsko-Biala. Respondents were asked about their preferences and satisfaction with the selected 10 transport postulates regarding collective transport, and their answers were analyzed in order to determine the hierarchy of these qualitative features and the actual quality gap, which show the areas requiring intervention on the part of the carrier and transport organizer. Improving the quality of collective transport in cities is necessary in order to retain the existing people and encourage new ones to this form of transport.
- Record ID
- CUTe2c2d55485d44dc2b22f36a081b95f35
- Publication categories
- ;
- Author
- Other language title versions
- Analysis and assessment of the level of service by the Municipal Transport Company in Bielsko-Biala from the passengers' point of view
- Journal series
- Transport Miejski i Regionalny, ISSN 1732-5153
- Issue year
- 2023
- Vol
- 41
- No
- 3
- Pages
- 25-35
- Other elements of collation
- fot.; schem.; tab.; wykr.; Bibliografia (na s.) - 35; Bibliografia (liczba pozycji) - 20; Oznaczenie streszczenia - Streszcz., Abstr. s. 2; Numeracja w czasopiśmie - R. 41, Nr 3
- Keywords in Polish
- transport publiczny, jakość, luka jakościowa, poziom zadowolenia, preferencje pasażerów, satysfakcja pasażerów
- Keywords in English
- public transport, quality, quality gap, level of satisfaction, passenger' preferences, passenger' satisfaction
- Language
- pol (pl) Polish
- Score (nominal)
- 5
- Score source
- journalList
- Score
- Uniform Resource Identifier
- https://cris.pk.edu.pl/info/article/CUTe2c2d55485d44dc2b22f36a081b95f35/
- URN
urn:pkr-prod:CUTe2c2d55485d44dc2b22f36a081b95f35
* presented citation count is obtained through Internet information analysis, and it is close to the number calculated by the Publish or PerishOpening in a new tab system.