Investigating the impact of public transport service disruptions upon passenger travel behaviour – results from Krakow city
Authors:
- Arkadiusz Adam Drabicki,
- Md Faqhrul Islam,
- Andrzej Szarata
Abstract
Public transport (PT) service disruptions are common and unexpected events which often result in major impediment to passengers’ typical travel routines. However, attitudes and behavioural responses to unexpected PT disruptions are still not fully understood in state-of-the-art research. The objective of this study is to examine how PT users adapt their travel choices and what travel information sources they utilize once they encounter sudden PT service disruptions. To this end, we conduct a passenger survey among PT users in the city of Kraków (Poland), consisting of a series of stated- and revealed-preference questions. Results show that passengers’ reported choices during past PT disruptions mostly involve adjusting the current PT travel routine, exposing a certain bias with their stated choices (which tend to overestimate the probability of modal shifts). Factors influencing travel behaviour shifts include frequency and recency of PT disruption experience, as well as propensity to arrive on-time. With regards to travel information sources, staff announcement and personal experience play an important role in recognizing the emerging disruption, but real-time information (RTI) sources are the most useful in planning the onward journey afterwards. Based on these, we highlight the implications for future RTI policy during PT service disruptions; in particular, the provision of a reliable time estimate until normal service conditions are resumed. Such RTI content could foster passengers’ tendency to use PT services in uncertain conditions, especially as their stated wait time tolerance often matches the actual duration of PT disruptions.
- Record ID
- CUTe54f5e5920a5415b9be6cf88275c9d83
- Publication categories
- ;
- Author
- Journal series
- Energies, ISSN , e-ISSN 1996-1073, Biweekly
- Issue year
- 2021
- Vol
- 14
- No
- 16
- Pages
- [1-14]
- Article number
- 4889
- Other elements of collation
- tab.; wykr.; Bibliografia (na s.) - 13-14; Bibliografia (liczba pozycji) - 20; Oznaczenie streszczenia - Abstr.; Numeracja w czasopiśmie - Vol. 14, Iss. 16, Spec. Iss.
- Substantive notes
- Special Issue: New Perspectives and Challenges in Traffic and Transportation Engineering Supporting Energy Saving in Smart Cities
- Keywords in English
- public transport, travel behaviour, service disruption, real-time information, RTI
- DOI
- DOI:10.3390/en14164889 Opening in a new tab
- URL
- https://www.mdpi.com/1996-1073/14/16/4889/htm Opening in a new tab
- Language
- eng (en) English
- License
- Score (nominal)
- 140
- Publication indicators
- = 4
- Additional fields
- Indeksowana w: Web of Science, Scopus
- Uniform Resource Identifier
- https://cris.pk.edu.pl/info/article/CUTe54f5e5920a5415b9be6cf88275c9d83/
- URN
urn:pkr-prod:CUTe54f5e5920a5415b9be6cf88275c9d83
* presented citation count is obtained through Internet information analysis, and it is close to the number calculated by the Publish or PerishOpening in a new tab system.