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The impact of the level of customer satisfaction on the qualityof e-commerce services
Authors:
- Teresa Gajewska,
- Dominik Zimon,
- Grzegorz Kaczor,
- Peter Madzík
Abstract
The purpose of this paper is to present the results of surveys conducted in the field of level of e-commerce services quality. The criteria of quality of e-commerce services were identified. On this basis the hierarchy of importance of the adopted criteria for e-commerce service quality were proposed.
- Record ID
- CUT8a536163a72644e186542217c02dc677
- Publication categories
- ;
- Author
- Journal series
- International Journal of Productivity and Performance Management, ISSN 1741-0401, e-ISSN 1758-6658
- Issue year
- 2020
- Vol
- 69
- No
- 4
- Pages
- 666-684
- Other elements of collation
- rys.; tab.; wykr.; Bibliografia (na s.) - 679-682; Oznaczenie streszczenia - Abstr.; Numeracja w czasopiśmie - Vol. 69, No. 4
- Keywords in English
- e-commerce, servicequality, customersatisfaction, servqualmethod
- DOI
- DOI:10.1108/IJPPM-01-2019-0018 Opening in a new tab
- URL
- https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2019-0018/full/html Opening in a new tab
- Language
- eng (en) English
- Score (nominal)
- 70
- Additional fields
- Indeksowana w: Scopus
- Uniform Resource Identifier
- https://cris.pk.edu.pl/info/article/CUT8a536163a72644e186542217c02dc677/
- URN
urn:pkr-prod:CUT8a536163a72644e186542217c02dc677
* presented citation count is obtained through Internet information analysis, and it is close to the number calculated by the Publish or PerishOpening in a new tab system.