Customer satisfaction in the field of comprehensive service of refrigerated containers in seaports
Authors:
- Ludmiła Filina-Dawidowicz,
- Teresa Gajewska
Abstract
The article analyzes the issues concerning customer satisfaction survey with the complexity of handling refrigerated containers at the seaports' container terminals. It aims to determine the criteria to evaluate the port comprehensive service and to examine the opinion of chosen seaports terminals on customer satisfaction with the complexity of handling refrigerated containers. Evaluation criteria of comprehensive service of refrigerated containers in seaports were identified and examined. The analysis of ports opinions on customer satisfaction with the service of refrigerated containers was based on surveys, which covered 5 container terminals located in the Polish cities of Gdansk, Gdynia and Szczecin. The research revealed that according to the ports, complex service primarily affects the high-level customer satisfaction and shorter service time, while implementation of this service regards a good level of customer service and price.
- Record ID
- CUTba520ae77cca4839ac0e3199cdd80886
- Publication categories
- ;
- Author
- Journal series
- Periodica Polytechnica Transportation Engineering, ISSN 0303-7800
- Issue year
- 2018
- Vol
- 46
- No
- 3
- Pages
- 151-157
- Other elements of collation
- tab.; wykr.; Bibliografia (na s.) - 156-157; Oznaczenie streszczenia - Abstr.; Numeracja w czasopiśmie - Vol. 46, No. 3
- Keywords in English
- comprehensive service, customer satisfaction, quality of services, refrigerated containers, seaport
- DOI
- DOI:10.3311/PPtr.10824 Opening in a new tab
- URL
- https://pp.bme.hu/tr/article/view/10824 Opening in a new tab
- Language
- eng (en) English
- License
- Score (nominal)
- 15
- Additional fields
- Indeksowana w: Scopus
- Uniform Resource Identifier
- https://cris.pk.edu.pl/info/article/CUTba520ae77cca4839ac0e3199cdd80886/
- URN
urn:pkr-prod:CUTba520ae77cca4839ac0e3199cdd80886
* presented citation count is obtained through Internet information analysis, and it is close to the number calculated by the Publish or PerishOpening in a new tab system.