Examination of importance and range of comprehensive service for refrigerated containers in seaports
Authors:
- Ludmiła Filina-Dawidowicz,
- Teresa Gajewska
Abstract
The article concerns the problems of comprehensive service for refrigerated cargo performed at maritime container terminals. It aims to determine the services range forming the comprehensive service of refrigerated containers in seaports and to examine the opinion of container terminals on customer satisfaction with the complexity of handling refrigerated containers. An approach to assess the customer satisfaction with the complexity of handling refrigerated containers has been proposed. The results of the survey conducted at five Polish maritime container terminals have been analysed. The research revealed that according to the seaports opinion the comprehensive service is important for their customers. The high-level customer satisfaction and shorter service time are the main benefits of service. The importance rating for services groups within comprehensive service of analysed cargo has been analysed. It was stated that seaports need to strengthen the implementation of logistic services group for refrigerated containers under their comprehensive service.
- Record ID
- CUT6f79828f379a463e9eaa60731edb12d9
- Publication categories
- ;
- Author
- Journal series
- International Journal of Applied Management Science, ISSN 1755-8913, e-ISSN 1755-8921
- Issue year
- 2018
- Vol
- 10
- No
- 1
- Pages
- 26-43
- Other elements of collation
- tab.; wykr.; Bibliografia (na s.) - 41-43; Oznaczenie streszczenia - Abstr.; Numeracja w czasopiśmie - Vol. 10, No. 1
- Keywords in English
- comprehensive service, customer satisfaction, refrigerated containers, quality of services, seaports
- DOI
- DOI:10.1504/IJAMS.2018.089945 Opening in a new tab
- URL
- https://www.inderscienceonline.com/doi/abs/10.1504/IJAMS.2018.089945 Opening in a new tab
- Language
- eng (en) English
- Score (nominal)
- 15
- Additional fields
- Indeksowana w: Scopus
- Uniform Resource Identifier
- https://cris.pk.edu.pl/info/article/CUT6f79828f379a463e9eaa60731edb12d9/
- URN
urn:pkr-prod:CUT6f79828f379a463e9eaa60731edb12d9
* presented citation count is obtained through Internet information analysis, and it is close to the number calculated by the Publish or PerishOpening in a new tab system.